In this privacy statement we explain how we handle your personal data: what we collect and what we use them for. We also explain how you can inspect, change or delete your data. We think it is important that you are well informed about this. You are advised to read this statement carefully.
Responsibility for privacy and legal seat
Responsible for this site is Uitgeverij Oostenwind, Tweede Jacob van Campenstraat 101, 1073 XP Amsterdam, the Netherlands, registered at the Amsterdam Chamber of Commerce with number 65070453.
The Data protection officer at Uitgeverij Oostenwind is Bram Vermeer, who can be reached through email: privacy at oostenwind dot org.
Uitgeverij Oostenwind and privacy
Uitgeverij Oostenwind is an independent publisher. We offer all kinds of products and services via our websites and otherwise. We process privacy-sensitive information, also known as personal data. In some cases we work together with other organizations or companies in carrying out our services.
We carefully process and secure personal data. We adhere to the requirements of the Dutch privacy legislation. That means, for example, that we:
- clearly state the purposes for which we process personal data. We do this at the moment we request your personal data and through this privacy statement
- ask you on beforehand for explicit permission to process your personal data in cases where your permission is required;
- limit the collection of personal data to only those data necessary for the purposes for which they are collected. When we ask more than necessary, we will only do so with your explicit permission. In that case, we explain clearly why we request this additional information;
- not pass your details to third parties, unless this is necessary
to provide the requested service or when we are legally obliged to do so;
- make agreements with third parties, with whom we share your data, to ensure, among other things, that they are not used for other purposes;
- take appropriate security measures to protect your personal data and demand that also of parties which process personal data on behalf of us.
Use of personal data
When using our services or ordering our products, you leave certain information with us. That may be personal data. We do not always process all the data below. That depends on which services and products you choose to use. If it is not necessary for us to process special and/or sensitive personal data, we do not ask you for this data either.
Depending on the services and functionalities you use, we may process the following personal data from you:
- e-mail address
- information that you enter yourself in an open field, such as a message in a contact form
- name and address details
- telephone number
- questions you ask us and/or reports that you pass on to us
We process your personal data for one or more of the following purposes
(depending on which services or functionalities you use):
- To offer you the possibility to order products through our websites and to make use of all our services.
- To process your order and inform you about its progress.
- To comply with legal obligations, for example for tax declarations.
- To process your application.
- To process your complaint or your reaction to a complaint or to approach you about it.
- To find out which topics are relevant to consumers and to determine
which products or services we will deliver or how we can improve them.
- To communicate with you by sending electronic newsletters and/or mail.
- To send you personalized newsletters based on your interests.
- to process your data for possible participation in actions, so that we can reach you when you have won something, to answer your questions or to handle your complaints via social media, e-mail, by mail or by telephone.
- to improve our websites.
Backup of (personal) data
We back up our IT systems so that we can repair them if our systems fail for any reason. We are also obliged to properly protect your personal data and to be able to recover them in case systems fale.
We realize that in spite of our efforts such a failure can also happen to us. If there is a security indicator or if an ICT system crashes, we will recover our data, including your personal data. We then reprocess all requests for change or deletion of personal data to ensure that we do not restore personal data that we are not allowed to own.
Sharing data with third parties
We will pass on the information you provide to third parties, if this is necessary for the delivery of the products ordered or services requested by you. For example, we use a third party for the processing of electronic payments in our webshop and we pass on your details to the postal services to deliver the order to you.
When we provide your data to a third party, we ensure, among other things (with a signed agreement), that your data will not be used for other purposes. We also agree that your data will be deleted as soon as they are no longer needed.
Other than this, we will not provide the information you provide to other parties, unless this is required by law. For example, it is possible that the authorities will request information from us in the context of fraud investigations. In that case, we are legally obliged to provide your details.
Cookies are small text files that a website can place on your computer, tablet or mobile phone at the time you visit the website. These cookies contain information about your website visit. With cookies a website can, for example, keep track of the products you have in the shopping basket of a web shop. That makes it easier to order them.
Server log files
The provider of our websites collects and stores information in so-called server log files. This is information your browser automatically sents to us. Collecting and storing them is necessary for a proper functioning of the website. This information is stored:
- browser type and browser version
- operating system used
- referrer URL
- host name of the accessing computer
- time of the server request
- IP address
This data will not be merged with other data sources.
Third party tools for websites
Our websites don't use data from third party websites, such as fonts or scripts. By visiting our websites, you will only download data from servers that we provide.
Security and data access
We take appropriate security measures to limit abuse of and unauthorized access to your personal data. We have an information security policy for this. In this way we ensure that only those persons have access to the
data who need it, that access to the data is protected and that our security measures are checked regularly.
We do not store the data longer than necessary.. This means that we will delete your data when they are no longer needed, with the exception of data we have to keep longer because the law obliges us to do so, such as data for the tax authorities.
Third party websites
This statement does not apply to websites of third parties that are connected to our website by means of links. We can not guarantee that these websites handle your personal data in a reliable or secure manner. Before using such websites, always read the privacy statement of them websites for more information about how they handle your data.
Changes to this privacy statement
We may change this privacy statement from time to time. It is advisable to consult this privacy statement regularly.
Inspection, correction, modification and deletion of your data
If you want to inspect, change or delete your data, or contact us as about this privacy statement, you can do so through the contact details
Tweede Jacob van Campenstraat 101
1073 XP Amsterdam,
email: privacy at oostenwind dot org
When you submit a request for inspection, correction, amendment or
deletion, we ensure that your request is processed within four weeks. If we can not handle it within this period, we will notify you.
To prevent abuse, we ask you to identify yourself with a request regarding your personal data.
Of course we would be happy to help you if you have complaints about the processing of your personal data. If you nevertheless are not satisfied with our actions, you have the right under the privacy legislation to file a complaint with the privacy regulator, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this.
Entry into force
This privacy statement came into effect on 1 May 2018.